About Neatcraft Cleaning Services
Founded in 2018 with a simple yet powerful vision: to transform the cleaning industry through unparalleled professionalism and customer-centric service. What started as a small family-owned business in London has grown into one of the city's most trusted cleaning service providers, serving residential and commercial clients across Greater London with unwavering commitment to excellence.
Our journey began when our founder, James Wellington, recognized the gap between what clients expected and what most cleaning services delivered. Having spent over 15 years in hospitality management, James understood that exceptional cleaning isn't just about removing dirt—it's about creating environments where people feel comfortable, productive, and valued. This insight became the cornerstone of our service philosophy.
Today, Neatcraft Cleaning Services Ltd operates from our headquarters at 245 High Street, Kensington, with a team of 47 professionally trained cleaning specialists. We've maintained our core values of reliability, attention to detail, and respect for our clients' spaces while expanding our services to meet diverse needs across residential, commercial, and specialized cleaning sectors.
Our Mission
To deliver exceptional cleaning services that exceed expectations through professionalism, reliability, and an unwavering commitment to quality—ensuring every client enjoys spotless, healthy, and welcoming spaces.
Our Professional Cleaning Team
Meet the dedicated professionals who make Neatcraft Cleaning Services London's most reliable cleaning company. Our team combines extensive experience with continuous training to deliver exceptional results.
Sarah Thompson
Senior Cleaning Supervisor
With 12 years in professional cleaning services, Sarah leads our residential division. Her meticulous attention to detail and management skills ensure every home receives our signature quality service.
Marcus Rodriguez
Commercial Cleaning Manager
Marcus oversees our commercial and office cleaning operations. His 8-year expertise in facility management and team leadership ensures efficient, reliable service for business clients.
Emma Chen
Quality Assurance Specialist
Emma ensures every cleaning meets our exacting standards. Her background in quality control and 6 years of cleaning experience help maintain our reputation for excellence.
David Okafor
Senior Residential Cleaner
David specializes in deep cleaning and end-of-tenancy services. His 9 years of experience and customer-first approach have earned him consistently excellent client reviews.
Lisa Foster
Office Cleaning Coordinator
Lisa coordinates our office cleaning schedules and manages client communications. Her organizational skills and 7 years in cleaning services ensure seamless service delivery.
Ahmed Hassan
Equipment Specialist
Ahmed maintains our equipment and trains team members on proper tool usage. His 10 years of technical expertise ensures efficient, safe cleaning operations.
Comprehensive Training & Certification
Every team member undergoes rigorous training covering professional cleaning techniques, health and safety protocols, customer service excellence, and equipment operation. We maintain continuous education programs to stay current with industry best practices and new technologies.
Professional Certification
All staff certified in professional cleaning standards
Health & Safety
Comprehensive safety training and protocols
Equipment Expertise
Specialized training on professional cleaning equipment
Our Commitment to Quality
At Neatcraft Cleaning Services, quality isn't just a goal—it's our standard. Every service is backed by rigorous quality assurance processes and our commitment to exceeding your expectations.
Quality Assurance Process
Every cleaning job undergoes our comprehensive 5-point quality check system. From initial consultation to final inspection, we ensure every detail meets our exacting standards before considering the job complete.
Professional Standards
We adhere to the highest industry standards, including British Institute of Cleaning Science (BICS) guidelines and ISO 9001 quality management principles. Our team regularly updates skills through professional development programs.
Customer Satisfaction Guarantee
Your satisfaction is our priority. We offer a 24-hour quality guarantee—if you're not completely satisfied with our service, we'll return to re-clean the area at no additional charge.
Reliability & Punctuality
We respect your time and schedule. Our team arrives punctually, completes work within agreed timeframes, and maintains consistent communication throughout the service process.
Our Quality Promise
"We don't just clean spaces—we craft environments that enhance your daily life and work experience. Every surface we touch, every detail we perfect, reflects our commitment to excellence and respect for your trust."
Our Competitive Advantages
Discover what sets Neatcraft Cleaning Services apart from other cleaning companies in London. Our unique combination of local expertise, professional service, and customer-focused approach delivers unmatched value.
Years in London
Deep understanding of London neighborhoods and local cleaning challenges
Happy Clients
Residential and commercial clients trust us with their cleaning needs
Professional Equipment
State-of-the-art cleaning equipment and eco-friendly products
Flexible Scheduling
Available evenings, weekends, and emergency cleaning services
Local London Presence
Based in the heart of Kensington at 245 High Street, we understand the unique cleaning challenges London properties face—from Victorian townhouses to modern flats. Our local knowledge means faster response times and better service tailored to your area.
- Same-day service available in Central London
- Understanding of local building regulations
- Established relationships with local suppliers
Premium Service, Fair Pricing
We believe exceptional cleaning shouldn't break the bank. Our competitive pricing model ensures you receive premium-quality service at rates that represent excellent value for money, with transparent pricing and no hidden fees.
- Free, no-obligation quotes within 24 hours
- Flexible payment terms for regular clients
- Regular service discounts available
Fully Insured & Trusted
Your property and peace of mind are protected with our comprehensive insurance coverage. All team members are background-checked, and we maintain the highest standards of professionalism and trustworthiness.
- £5 million public liability insurance
- All staff DBS checked and vetted
- Eco-friendly, pet-safe cleaning products
Get In Touch
Experience the Neatcraft Difference
Ready to discover why London trusts Neatcraft Cleaning Services? Contact us today for a free consultation and quote tailored to your specific needs.