Privacy Policy
Your privacy is paramount to us. This policy outlines how Neatcraft Cleaning Services collects, uses, protects, and manages your personal information in compliance with UK data protection laws.
Our Commitment to Your Privacy
At Neatcraft Cleaning Services Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.
This policy applies to all information collected through our website, mobile applications, and during our cleaning service appointments. We ensure full compliance with the UK General Data Protection Regulation (GDPR), Data Protection Act 2018, and other applicable privacy laws.
Important: By using our services or website, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
Data Protection Officer
Our designated Data Protection Officer ensures compliance with all applicable privacy laws and oversees our data protection practices.
Contact: [email protected]
Phone: +44 20 7123 4567
Legal Compliance
We fully comply with UK GDPR, Data Protection Act 2018, PECR (Privacy and Electronic Communications Regulations), and other relevant legislation.
Information We Collect
We collect various types of information to provide and improve our cleaning services and website functionality.
Personal Information
Information that identifies you as an individual and allows us to provide our services.
- Contact Details: Full name, email address, phone number, residential address
- Service Preferences: Cleaning requirements, property details, access instructions
- Communication Records: Service requests, feedback, complaint details
Technical Information
Information automatically collected when you use our website and digital services.
- Usage Data: Pages visited, time spent on site, click patterns, referring websites
- Cookies & Tracking: Session cookies, preference cookies, analytics data
How We Collect Your Information
Direct Collection
Information you provide when booking services, contacting us, or filling out forms on our website.
Automatic Collection
Information automatically collected through cookies, analytics tools, and website monitoring.
Third-Party Sources
Information from payment processors, marketing partners, and social media platforms.
How We Use Your Information
We use your personal information for legitimate business purposes to provide, improve, and secure our cleaning services.
Service Delivery & Management
Legal & Security Purposes
Marketing Communications
Direct Marketing
With your consent, we may send you marketing communications about our cleaning services, special offers, and promotional content.
Note: You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
Analytics & Improvement
We analyze website usage and customer behavior to improve our services, website functionality, and user experience.
- Website performance monitoring
- Service quality assessment
How We Share Your Information
We do not sell, rent, or trade your personal information. We only share your data in specific circumstances with trusted partners who help us operate our business.
Trusted Service Providers
Payment Processing
Secure payment gateways (Stripe, PayPal) to process transactions and protect payment information.
PCI DSS CompliantCloud Hosting
Secure cloud storage providers for data backup and website hosting with enterprise-grade security.
ISO 27001 CertifiedEmail Communications
Email service providers (Mailchimp, SendGrid) to manage newsletters and transactional emails.
GDPR CompliantAnalytics & Marketing
Analytics platforms (Google Analytics) to understand website usage and improve user experience.
Anonymous Data OnlyLegal Requirements & Disclosures
Legal Obligations
We may disclose your information when required by law or to comply with legal processes, including:
- Government investigations and requests
- Tax and regulatory compliance requirements
- Protection of our rights and property
Business Transfers
In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction, subject to the same privacy protections.
Important: We will notify you of any material changes to this privacy policy via email or prominent notice on our website.
How We Protect Your Information
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL/TLS encryption for data transmission
- AES-256 encryption for data at rest
- Regular security updates and patches
- Multi-factor authentication for staff access
- Secure backup and disaster recovery systems
Administrative Safeguards
- Regular staff training on data protection
- Strict access controls and user permissions
- Employee confidentiality agreements
- Regular security audits and assessments
- Incident response and breach notification procedures
Physical Safeguards
- Secure office facilities with controlled access
- Locked storage for physical documents
- Secure disposal of documents and devices
- CCTV monitoring and security systems
Security Certifications & Standards
ISO 27001
Information Security Management
GDPR
Data Protection Compliance
PCI DSS
Payment Card Industry Security
Cyber Essentials
UK Government Cyber Security
Your Data Protection Rights
Under UK GDPR, you have several important rights regarding your personal information. We are committed to respecting and protecting these rights.
Core Rights Under UK GDPR
Right to be Informed
You have the right to know what personal data we collect, why we collect it, how we use it, and how long we keep it.
Explained in this Privacy PolicyRight of Access
You can request a copy of all personal data we hold about you, including details of processing activities.
Free of chargeRight to Rectification
You can request correction of any inaccurate or incomplete personal information we hold about you.
30 days to respondAdditional Rights
Right to Erasure
You can request deletion of your personal data in certain circumstances, known as the "right to be forgotten".
Subject to legal obligationsRight to Restrict Processing
You can request that we limit how we process your personal data in certain situations.
Temporary pause on processingRight to Data Portability
You can request a copy of your data in a structured, machine-readable format for transfer to another service.
Common formats supportedHow to Exercise Your Rights
Submit a Request
To exercise any of your rights, please contact us using the following methods:
What to Include
When submitting a request, please include:
- Clear description of your request
- Your full name and contact details
- Copy of proof of identity (passport/utility bill)
- Reference to specific information (if applicable)
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website, analyze usage, and improve our services.
Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off.
- Session management
- Security and authentication
- Load balancing
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information.
- Google Analytics
- Page views and user behavior
- Traffic source tracking
- Conversion tracking
Marketing Cookies
These cookies track your activity to deliver personalized content and relevant advertisements.
- Social media integrations
- Advertising tracking
- Remarketing campaigns
- User preference storage
Managing Your Cookie Preferences
Browser Settings
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View and delete existing cookies
- Block all cookies or third-party cookies
- Receive notifications when cookies are set
Note: Disabling certain cookies may affect the functionality of our website and your user experience.
Our Cookie Preferences Center
We provide a cookie consent banner on your first visit and a preferences center accessible via the footer of our website.
You can also manage your preferences by:
- • Using our Cookie Settings button in the website footer
- • Contacting us directly at [email protected]
Contact Us & Policy Updates
Have questions about our privacy practices or need to exercise your data protection rights? We're here to help.
Get in Touch
Data Protection Officer
For privacy concerns, data requests, and GDPR compliance questions
Email: [email protected]
Our Office
245 High Street, Kensington, London W8 6SA, United Kingdom
Emergency service available 24/7
Policy Updates & Notifications
How We Notify You of Changes
When we make significant changes to this Privacy Policy, we will notify you through:
- Prominent notice on our website
- Updated policy with new "Last Updated" date
Review Schedule
This Privacy Policy is reviewed and updated regularly to ensure compliance with current regulations.
Last Updated: January 15, 2024
Next Review: January 15, 2025
Stay Informed
Subscribe to our privacy updates to stay informed about changes to our data practices.