Cookie Policy
At Neatcraft Cleaning Services, we are committed to transparency regarding how we collect, use, and manage information on our website. This Cookie Policy explains our practices to help you make informed decisions about your privacy.
Last Updated: December 2024
This policy describes how we use cookies and similar technologies when you visit our website and use our services.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners about how their site is being used.
Why We Use Cookies
- • Remember your preferences and settings
- • Improve website functionality and performance
- • Provide personalized content and services
- • Analyze website traffic and user behavior
Cookie Components
Name: Identifies the cookie
Value: Contains unique identifier
Domain: Website that created the cookie
Expiry: When the cookie expires
Types of Cookies We Use
Essential Cookies
These cookies are necessary for our website to function properly. They enable basic features like page navigation, access to secure areas, and form submissions. Without these cookies, our website cannot operate correctly.
Examples of Essential Cookies:
- • Authentication tokens to keep you logged in
- • Security tokens to prevent CSRF attacks
- • Load balancing cookies for server management
- • Session management cookies
Performance Cookies
These cookies collect information about how visitors use our website, such as which pages they visit most often. This data helps us improve website performance and user experience.
Information Collected:
- • Page visit frequency
- • Time spent on each page
- • User journey through the website
- • Browser and device information
- • Error messages and loading times
Functional Cookies
These cookies allow us to remember your preferences and provide enhanced features. They enable personalization and improved functionality based on your past interactions with our website.
Features Enabled:
- • Language and regional settings
- • Service area preferences
- • Preferred communication methods
- • Service customization options
- • Recently viewed pages
Marketing Cookies
These cookies are used to deliver relevant advertisements based on your interests. They help us measure the effectiveness of our marketing campaigns and provide personalized content that aligns with your needs.
Marketing Activities:
- • Targeted advertising campaigns
- • Conversion tracking and analytics
- • Social media integration
- • Lead generation and nurturing
- • Remarketing and retargeting
Third-Party Cookies
Some cookies on our website are set by third-party services that appear on our pages. These services may include analytics platforms, social media widgets, video players, and advertising networks. We use these services to enhance your browsing experience and provide valuable functionality.
Analytics Services
Google Analytics
Helps us understand how visitors interact with our website
Facebook Pixel
Enables social media advertising and conversion tracking
Microsoft Clarity
Provides heatmaps and session recordings for UX improvement
Service Providers
Live Chat Widget
Enables real-time customer support communication
Map Integration
Shows service area maps and location information
Content Delivery Network
Optimizes website speed and performance globally
Important Notice
Third-party services have their own cookie policies and data handling practices. We encourage you to review their privacy policies to understand how they use your information.
Managing Your Cookie Preferences
You have several options for managing cookies on your device. Please note that disabling certain cookies may affect the functionality of our website and your user experience.
Browser Settings
Most web browsers allow you to control cookies through their settings preferences. You can typically find these settings in the 'Options' or 'Preferences' menu of your browser.
Popular Browsers:
- • Chrome: Settings → Privacy and Security → Cookies and other site data
- • Firefox: Preferences → Privacy & Security → Cookies and Site Data
- • Safari: Preferences → Privacy → Manage Website Data
- • Edge: Settings → Cookies and site permissions
Browser Options:
- • Accept all cookies
- • Block all cookies
- • Block third-party cookies only
- • Clear cookies when closing browser
Our Cookie Settings
You can manage your cookie preferences directly on our website by using the cookie consent banner that appears when you first visit our site.
Cookie Consent Banner
When you visit our website for the first time, you will see a cookie consent banner at the bottom of your screen. You can:
- • Accept all cookies for the best experience
- • Customize your preferences by cookie category
- • Reject non-essential cookies
Device-Specific Settings
📱 Mobile Devices
- • Use device settings to control cookies
- • Safari on iOS has cookie restrictions
- • Android browsers may require specific settings
💻 Desktop Computers
- • Full control through browser preferences
- • Can install browser extensions for enhanced control
- • Third-party privacy tools available
Need Help?
If you have questions about managing cookies or need assistance with your privacy settings, please contact our team for personalized support.
Data Protection & Privacy
Your Privacy Rights
Under GDPR and other privacy regulations, you have specific rights regarding your personal data and how we use it. We are committed to protecting your privacy and ensuring transparency in our data practices.
Your Rights Include:
- ✓ Access your personal data we hold
- ✓ Correct inaccurate or incomplete data
- ✓ Delete your personal data
- ✓ Restrict data processing
Additional Rights:
- ✓ Data portability to other services
- ✓ Object to data processing
- ✓ Withdraw consent at any time
- ✓ Lodge complaints with authorities
Data Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated.
Encryption
Data is encrypted in transit and at rest using industry-standard protocols
Access Control
Strict access controls limit who can view and process your data
Monitoring
Regular security audits and monitoring for potential threats
Cookie Duration & Expiry
Cookies have different lifespans depending on their purpose and the type of cookie. We set different expiration times based on why the cookie is needed and what functionality it provides.
Session Cookies
These cookies are temporary and are deleted when you close your browser or end your session.
- • Duration: Until browser is closed
- • Purpose: Authentication, shopping cart, session state
- • Examples: Login tokens, form data, temporary preferences
Persistent Cookies
These cookies remain on your device for a specified period or until you delete them manually.
- • Duration: 30 days to 2 years (depending on type)
- • Purpose: Remembering preferences, analytics, marketing
- • Examples: Language settings, service area preferences, analytics tracking
Third-Party Cookies
The duration is controlled by third-party services we integrate with.
- • Duration: Varies by provider (typically 30 days to 2 years)
- • Purpose: Analytics, social media, advertising
- • Examples: Google Analytics (2 years), Facebook Pixel (90 days)
Important Note
You can delete cookies at any time through your browser settings. However, this may affect your experience on our website and other sites you visit.
Policy Updates & Changes
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through appropriate channels.
How We Notify You of Changes
- • Website Notice: Prominent banner on our website
- • Email Notification: Direct communication for registered users
- • Updated Version: Clear indication of revision date
- • Re-consent: Request for new cookie consent if needed
Reasons for Updates
- • New cookie types or technologies
- • Changes in third-party services
- • Legal compliance requirements
- • Business practice improvements
- • Enhanced user privacy options
Your Continued Use
By continuing to use our website after policy changes, you consent to the updated practices. If you don't agree with changes, you can adjust your cookie settings or contact us for assistance.
Contact Us About Cookies
If you have questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please don't hesitate to contact our team. We're here to help and ensure your privacy preferences are respected.
Our Address
Neatcraft Cleaning Services Ltd
245 High Street, Kensington
London W8 6SA
United Kingdom
Phone
+44 20 7123 4567
Business Hours
Monday-Friday: 8:00-18:00
Saturday: 9:00-16:00
Sunday: Emergency service only
Data Protection Officer
For specific data protection concerns or privacy-related requests, you can also reach out to our Data Protection Officer who is available to assist with any cookie-related queries.
Privacy Complaints
If you believe your privacy rights have been violated, you can file a complaint with our team or contact relevant data protection authorities.
Quick Response
We aim to respond to all cookie and privacy-related inquiries within 48 hours during business days.
Related Information
Learn more about our privacy practices and terms of service
Questions About Our Cookie Policy?
We're committed to transparency and your privacy. If you have any questions or concerns about our use of cookies, our team is here to help.